Privacy Policy

 Privacy Policy

Last updated: October 20, 2026

At SLEEPORA, accessible at https://sleepora.net/, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our online store or make a purchase.

1. Information We Collect

When you visit our store, we may collect information about your device, browser, IP address, and activity on our website.

When you make a purchase, we may collect the information necessary to process your order, including your name, billing and shipping addresses, email address, phone number if provided, purchased products, and order details.

Payments are processed through payment service providers. We do not need to store your full payment card details directly.

2. Cookies

Our store may use cookies and similar technologies to ensure the website functions properly, remember your preferences, analyze store usage, and, where applicable, personalize advertising.

You can manage cookies through the options available on our store and in your browser settings.

3. How We Use Your Information

We use your personal information to:

  • Process and manage your orders.

  • Arrange product shipping and delivery.

  • Send order confirmations and updates.

  • Respond to your questions and customer service requests.

  • Prevent fraud and protect our store.

  • Improve our products and services.

  • Comply with our legal obligations.

  • Send marketing communications where applicable and where we have a valid legal basis to do so.

4. Sharing Information with Third Parties

To operate our store and fulfill your orders, we may share the personal information necessary with service providers that help us run our business, including:

  • Shopify: to host and manage our online store and orders.

  • Order processing and fulfillment services: to process purchases and coordinate product shipments.

  • Shipping and delivery companies: to deliver orders to the address provided.

  • Payment providers: to process transactions.

  • Technology, analytics, and advertising providers: where used and legally applicable.

  • Public authorities: where required by law.

We share only the information necessary for each purpose. Providers involved in processing personal information must comply with the legal obligations applicable to them.

5. International Data Transfers

Some service providers may process personal information outside the European Economic Area. Where applicable, we will use safeguards required by data protection laws, such as adequacy decisions or appropriate contractual safeguards.

6. Legal Basis for Processing

We process your personal information when necessary to perform a contract or manage a purchase, comply with legal obligations, pursue legitimate interests, or where we have obtained your consent, as applicable to each processing activity.

7. Your Rights

Under applicable data protection laws, you may have the right to request access to, correction of, or deletion of your personal information, restrict or object to its processing, and request data portability.

You may also withdraw your consent where processing is based on consent. This does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, contact us using the email address provided in the Contact section. Where applicable, you may also lodge a complaint with the Spanish Data Protection Agency.

8. Data Retention

We retain your personal information for as long as necessary to manage your orders, provide customer support, resolve issues, and comply with applicable legal obligations.

When the information is no longer needed, it will be deleted or restricted from further processing where required by law.

9. Minors

Our store is not intentionally directed at minors. If you believe that a minor has provided us with personal information inappropriately, please contact us so we can review the situation.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, alteration, or improper disclosure.

However, no method of electronic transmission or storage can guarantee absolute security.

11. Third-Party Links and Services

Our store may contain links to or integrations with external services. We do not control the privacy practices of these services, so we recommend reviewing their privacy policies when accessing them.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations.

Any updated version will be published on this page, together with the date of the latest revision.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, you can contact us using the details below:

Business name: SLEEPORA

Email: sleepora.net@gmail.com