Returns and Refunds Policy
At SLEEPORA, we want you to be satisfied with your purchase. If you need to return a product or request a refund, we are here to help.
Return period
You have 14 calendar days from the date you receive your order to exercise your legal right of withdrawal, except where exceptions apply under the law.
Conditions for returns
- The product must be kept in good condition and, where possible, in its original packaging.
- Please include any accessories and other items received, where applicable.
- We will need your order number or proof of purchase.
These conditions do not limit your legal rights if the product arrives faulty, damaged, or does not match what was advertised.
Products that may be excluded
Some products may be subject to legal exceptions to the right of withdrawal, depending on their nature and the applicable conditions. We will inform you when this is the case.
How to request a return
- Write to us at sleepora.net@gmail.com, providing your order number and the reason for the return.
- If the product is damaged, faulty, or incorrect, you may attach photos or videos to help us review the issue.
- Our team will aim to respond within 2-3 business days. We will first review your request and verify whether the return can be accepted under the applicable conditions. If approved, we will send you instructions for shipping the product back.
- Once we receive the product, we will inspect it and, if everything is in order, process your refund in accordance with applicable legislation.
Please do not send the product back until you have confirmed that your return has been accepted and received instructions from our team.
Refunds
Refunds will be issued to the original payment method, unless another option permitted by law is agreed upon.
We aim to process approved refunds within 5-10 business days. The time it takes for the amount to appear in your account may vary depending on your bank or payment provider.
In cases of legal withdrawal, the timeframes and conditions established by applicable legislation will apply.
Shipping costs
In the case of a return due to change of mind, the direct costs of returning the product will be borne by the customer where they have been previously informed and the law permits it.
If the product arrives faulty, damaged, or incorrect, SLEEPORA will cover the costs legally attributable to it.
Original shipping costs will be refunded where required by applicable legislation.
Exchanges
If you would like to exchange a product for another, please write to us at sleepora.net@gmail.com. We will let you know the available options. If you prefer, you may also place a new order after completing the relevant return process.
Contact
For any questions about returns or refunds, you can contact us at:
- Email: sleepora.net@gmail.com
- Website: https://sleepora.net/
SLEEPORA — Thank you for trusting us.